Privacy Policy & Refund Policy

1. Privacy Policy

1.1 Data Collection and Usage

• We never track, monitor, or spy on our users.
• Only the minimum data necessary to provide the service is collected: device identifiers, usage statistics, user preferences, credit balance, purchase history, and tree/message data.
• This data is used solely to operate and improve the Christmas tree messaging service.

1.2 Tree Creation and Messaging System

• Users can create personalized Christmas trees with unique names and share codes.
• Tree data includes tree names, selected decorations, and message counts, stored securely in Firebase.
• Messages sent to trees are stored with sender information (optional anonymity), gift selections, and content.
• All tree and message data is encrypted and stored securely on Firebase servers.
• Users can delete their trees and associated messages at any time through the app settings.

1.3 Social Sharing Features

• The app allows users to share their Christmas trees on social media platforms (Instagram, Snapchat, WhatsApp).
• Shared content includes tree images and shareable links that direct to the tree messaging system.
• Social media sharing is handled through native platform APIs and does not require additional data collection.
• Users control what they share and can revoke sharing permissions through device settings.

1.4 Leaderboard and Community Features

• The app includes a leaderboard system showing top trees by message count.
• Leaderboard data is anonymized and shows only tree names and message counts.
• No personal information is displayed on leaderboards.
• Users can opt out of leaderboard participation through app settings.

1.5 Data Storage and Security

• User account data and Christmas tree information is securely stored on Firebase backend servers.
• All transmissions are encrypted via HTTPS with end-to-end security.
• Data is retained only as long as necessary to provide the Christmas messaging service.
• Users can request complete data deletion through the app or by contacting support.

1.6 Third-Party Services

We may use third-party service providers to operate and improve our service. All third-party services are carefully selected and comply with data protection standards.

1.7 Children's Privacy

• The app is available for all age groups; however, parental supervision is recommended for users under 17.
• We do not collect any personal information at all.
• We do not knowingly collect personal information from children under 13 without parental consent.
• If you believe a child under 13 has provided personal information, please contact us immediately.

1.8 Your Rights

You have the right to:

• Request deletion of your data (subject to technical limitations)
• Opt out of analytics tracking
• Control advertising tracking through device settings

2. Refund & Purchase Policy

2.1 Credit System

The app uses a credit-based system for premium Christmas tree features including:

• Creating additional Christmas trees beyond the free limit
• Accessing premium gift decorations and special tree themes
• Sending premium messages with special effects
• Extended message storage and advanced sharing features

2.2 Refund Policy

• Used credits for premium features are non-refundable.
• If credits are not delivered due to a technical error, please contact support within 48 hours.
• Subscription refunds follow Apple App Store and Google Play policies.
• Refund requests may be denied in cases of abuse or suspicious activity.

2.3 Managing Purchases

• Always check your current credit balance before making a purchase.
• Subscriptions are automatically renewed via Apple/Google Play.
• You can cancel subscriptions in your device's subscription settings.

2.4 Support & Refund Requests

You can contact us via the in-app support option or by email at holepixai@gmail.com.

We will respond to your request within 48 hours.