MyTree AI Christmas Messages

Report a Problem

We're here to help! Let us know what issue you're experiencing.

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Technical Bug

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Payment Issue

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Tree Problem

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Message Issue

Note: For urgent payment issues or account problems, you can also email us directly at holepixai@gmail.com

Common Issues & Quick Fixes

App Not Loading?

Try force-closing the app and reopening it. If that doesn't work, check your internet connection or try switching between WiFi and mobile data.

Messages Not Appearing?

Pull down to refresh your tree. Messages may take a few moments to appear. Ensure you're viewing the correct tree if you have multiple.

Purchase Not Received?

Check your purchase history in the app settings. If the purchase went through but credits didn't arrive, please contact us with your order ID.